Customer Support Resolution Agent
Build a customer support agent with MCP tools for orders, refunds, and escalation. Target 80%+ first-contact resolution while knowing when to escalate.
A scenario-by-scenario walkthrough of Anthropic's official Skilljar practice exam. 15 questions per scenario, each one mapped to the Skills-in bullet it tests, with one-click links to the exact study material to review.
All 119 practice questions reformatted as flippable flash cards — question + options on the front, correct answer + explanation + drill-down to the study guide on the back. Filter by scenario.
A faster way to drill the practice exam: flip through each question without the timer pressure. Each card's back links directly to the study guide task it tests so you can dive into background reading on anything you got wrong.
Pick 4 of 6 scenarios (just like Skilljar locks 4 per profile), draw 60 questions from a 90-question pool, randomize the order, run a 90-minute timer. Closest available simulation of the real proctored exam.
No per-question reveal during the exam — explanations, skill block, and rationales unlock after submission. Auto-submits when the timer hits zero. Scaled-score projection on the results screen tells you if you're above the 720 pass line.
6 of 6 scenarios available — 15 questions each for the 4 official scenarios, plus expanded supplemental sets on Developer Productivity (19) and Structured Data Extraction (16). Each is self-contained with per-question reveals.
Build a customer support agent with MCP tools for orders, refunds, and escalation. Target 80%+ first-contact resolution while knowing when to escalate.
Integrate Claude Code into a team's development workflow with slash commands, CLAUDE.md, plan mode, and skill-based task automation.
Coordinate web search + document analysis + synthesis subagents through a hub-and-spoke pattern with structured error propagation.
Build developer productivity tools with the Agent SDK — exploring unfamiliar codebases, generating boilerplate, automating repetitive tasks.
Integrate Claude Code into CI/CD pipelines for automated PR review, test generation, structured output, and batch processing trade-offs.
Extract structured information from unstructured documents with JSON schema validation, retry loops, and downstream integration.
Internal use only. Questions derived from Anthropic's Skilljar CCA-Foundations practice exam — open to all Skilljar account holders. Do not share content from the proctored certification exam.